Privacy Policy

Last updated: January 2024

Sweep Luxe Pty Ltd ("we", "us", or "our") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact information (email address, postal address)
  • Service enquiry details and preferences
  • Communication records when you contact us
  • Payment information when you engage our services

We also automatically collect certain information when you visit our website:

  • Browser type and version
  • Operating system
  • IP address and general location data
  • Pages visited and time spent on our site
  • Referring website addresses

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide requested services
  • Process bookings and payments
  • Send service confirmations and updates
  • Improve our website and service offerings
  • Comply with legal obligations
  • Send promotional communications (with your consent)

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

  • To service providers who assist in our operations (payment processors, scheduling software)
  • When required by law or to protect our legal rights
  • In connection with a business transfer or merger
  • With your explicit consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Service records are typically retained for seven years for tax and legal compliance purposes.

Your Rights

Under Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt out of marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]
Address: Level 4, 127 Elizabeth Street, Sydney NSW 2000, Australia